SALESFORCE CUSTOMER 360 & PLATFORM ADMINISTRATION
Skills to Put on Resume for Salesforce Administrator at
Salesforce
Salesforce Flow, Agentforce, Data Cloud, Lightning Platform, Security & Release Management
Salesforce Admin Philosophy:
Salesforce evaluates internal Administrators on declarative automation mastery
(Salesforce Flow), data architecture & security (OWD, Profiles/Permission Sets), AI-assisted productivity (Agentforce,
Einstein AI), Data Cloud integration, user adoption, and structured DevOps lifecycle (DevOps Center, Sandboxes).
1. TECHNICAL COMPETENCIES & ENTERPRISE PLATFORM ADMINISTRATION
Declarative Automation & Business Logic
Flow Orchestration:
Record-Triggered Flows,
Screen Flows, Scheduled Flows, Autolaunched
Flows, Subflows, Flow Orchestrator.
Process Migration:
Legacy Workflow Rules &
Process Builder Migration to Salesforce Flow,
Flow Optimization.
Validation & Customization:
Validation Rules,
Formula Fields, Dynamic Forms, Dynamic
Actions, Custom Metadata Types.
Approval Processes:
Multi-Step Approval
Workflows, Dynamic Approval Routing,
Escalation Rules.
Data Cloud, AI & Core Clouds
Core Clouds:
Sales Cloud, Service Cloud,
Experience Cloud (Communities), Marketing
Cloud Account Engagement (Pardot).
Salesforce Data Cloud:
Data Ingestion,
Identity Resolution, Unified Profiles, Data
Streams, Real-time Actionability.
AI & Automation:
Agentforce, Einstein Copilot,
Einstein Prediction Builder, Prompt Builder,
Next Best Action.
Analytics & Reporting:
CRM Analytics
(Tableau CRM), Lightning Reports &
Dashboards, Custom Report Types.
Security, Access Control & Data
Management
Object & Field Security:
Org-Wide Defaults
(OWD), Role Hierarchy, Profiles, Permission
Sets, Permission Set Groups.
Record-Level Security:
Sharing Rules,
Manual Sharing, Account/Opportunity Teams,
Restriction Rules.
Data Governance & Utility:
Data Loader,
DemandTools, Workbench, Data Scrubbing,
Duplicate Rules, Matching Rules.
Compliance & Privacy:
Field-Level Security
(FLS), Shield Event Monitoring, Audit Trail,
Health Check, GDPR/CCPA.
Environment, Integration & Certifications
Release Management:
Salesforce DevOps
Center, Change Sets, Scratch Orgs, Sandbox
Management, Deployment Pipelines.
Integrations & APIs:
MuleSoft Composer,
REST/SOAP API basics, External Services,
Named Credentials.
User Management:
User Provisioning, Single
Sign-On (SSO), Multi-Factor Authentication
(MFA), License Allocation.
Key Certifications:
Salesforce Certified
Administrator, Advanced Administrator, Platform
App Builder, Data Cloud Accredited.
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Salesforce Administrator at Salesforce Resume Skills Blueprint
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