Unified Pilot Research Agreement May 2026
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Unified Pilot Research Agreement
THIS UNIFIED PILOT RESEARCH AGREEMENT GOVERNS CUSTOMER’S USE OF AND PARTICIPATION IN ANY PILOT
TESTING AND/OR DEVELOPING THE COVERED SERVICES, AS DEFINED BELOW. CAPITALIZED TERMS HAVE THE
DEFINITIONS SET FORTH HEREIN.
BY ACCEPTING THIS AGREEMENT, BY (1) CLICKING A BOX INDICATING ACCEPTANCE, (2) ACKNOWLEDGING
ACCEPTANCE OF THIS AGREEMENT IN A SEPARATE DOCUMENT REFERENCING OR INCORPORATING THE TERMS
OF THIS AGREEMENT AND/OR (3) PARTICIPATING IN A DATA SCIENCE PROGRAM OR USING A NON-GA SERVICE,
CUSTOMER AGREES TO THE TERMS OF THIS AGREEMENT. IF THE INDIVIDUAL ACCEPTING THIS AGREEMENT IS
ACCEPTING ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, SUCH INDIVIDUAL REPRESENTS THAT THEY
HAVE THE AUTHORITY TO BIND SUCH ENTITY AND ITS AFFILIATES TO THESE TERMS AND CONDITIONS, IN WHICH
CASE THE TERM “CUSTOMER” SHALL REFER TO SUCH ENTITY AND ITS AFFILIATES. IF THE INDIVIDUAL
ACCEPTING THIS AGREEMENT DOES NOT HAVE SUCH AUTHORITY, OR DOES NOT AGREE WITH THESE TERMS AND
CONDITIONS, SUCH INDIVIDUAL MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT USE THE SERVICES.
SFDC’s direct competitors are prohibited from accessing the Covered Services, except with SFDC’s prior written consent. In addition,
the Covered Services may not be accessed for purposes of monitoring their availability, performance or functionality, or for any other
benchmarking or competitive purposes.
This Agreement was last updated on June 1, 2025. It is effective between Customer and SFDC as of the date of Customer’s accepting
this Agreement.
1.
Definitions.
“Affiliate”
means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject
entity. “Control,” for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting
interests of the subject entity.
“
Agreement
” means this Unified Pilot Research Agreement.
“
Covered
Services
” means, collectively, the Data Science Programs, Non-GA Service and Non-GA Software.
“
Customer
” means in the case of an individual accepting this Agreement on his or her own behalf, such individual, or in the case
of an individual accepting this Agreement on behalf of a company or other legal entity, the company or other legal entity for which
such individual is accepting this Agreement.
“
Customer Data
” means electronic data and information submitted by or for Customer to the Data Science Programs or Non-GA
Services, excluding (i) reports, data, assessments, analyses or compilations, collected by, derived from, created by or returned by
the Covered Services, including any derivative works thereof, and (ii) Non-SFDC Applications. Notwithstanding anything to the
contrary, electronic data and information submitted by or for Customer to Non-GA Software is not Customer Data (or Your Data,
or any comparable defined term) under the MSA or this Agreement.
“
Data Science Programs
” means those projects undertaken by SFDC, in which Customer shall allow SFDC to access and use
Customer Data, for the purposes of (i) building, analyzing, reviewing, running, training, testing and improving algorithms and
machine learning models to be used in GA Successor and Non-GA Services and/or Non-GA Software and (ii) performing analyses
on the Customer Data.
“
Documentation
” means the applicable GA Service’s Trust and Compliance documentation, and its usage guides and policies, as
updated from time to time, accessible via help.salesforce.com or login to the applicable Service.
“
GA Service
” means the products and services that are ordered by Customer under an Order Form (as defined in the MSA),
governed by a separate Main Services Agreement (“MSA”) between SFDC and Customer and made available online by SFDC,
including associated SFDC offline or mobile components, as described in the Documentation. “GA Services” exclude Non-GA
Services, Non-GA Software, and Non-SFDC Applications.
“
GA Successor Service
” means any successor version of a Non-GA Service or a product or service derived from the Data Science
Program that SFDC may make available as a GA Service.
“
Non-SFDC Application
” means a Web-based or offline software application that is provided by Customer or a third party and
which may interoperate with the Covered Services, including, for example, an application that is developed by or for Customer, is
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listed on a marketplace, or is identified as Salesforce Labs or by a similar designation. Non-SFDC Applications may also be referred
to as Third-Party Applications.
“
Non-GA Service
” means an application, feature, function or other technology that SFDC and/or its affiliate (i) has made available
to Customer, (ii) has not made generally available to its customers, and (iii) has designated as pilot, beta, limited release, developer
preview, or by description of similar import. Non-GA Service excludes Non-GA Software and Non-SFDC Applications.
“
Non-GA Software
” means software products that SFDC and/or its Affiliates (i) has made available to Customer for deployment
on Customer’s premise, and all related Documentation for and any support and maintenance releases of the same software
products (but excluding any Data Science Programs, GA Service or Non-GA Service, Non-SFDC Application, Customer
infrastructure and third-party hosting providers), (ii) has not made generally available to its customers, and (iii) has designated as
pilot, beta, limited release, developer preview, or by description of similar import.
“
Users
” means individuals who are authorized by Customer to use the Covered Services, and have been supplied user identifications
and passwords by Customer (or by SFDC at Customer's request). Users may include but are not limited to employees, consultants,
contractors and agents of Customer.
2.
Use of Non-GA Service.
SFDC shall make the Non-GA Service available to Customer, and, in the case of the Non-GA Software,
SFDC shall grant Customer a non-transferable, non-sublicensable, non-exclusive license to use the Non-GA Software in object
code form, at no charge, subject to (i) the terms of this Agreement and (ii) the Documentation applicable to the Covered Services
and the GA Services used in conjunction with the Covered Services. Customer shall allow only Users to access the Non-GA Service
and/or Non-GA Software, and only for the purpose(s) described by SFDC. Non-GA Services and/or Non-GA Software are for
evaluation purposes only, are provided as-is, are not supported, and may be subject to additional terms as set forth in supplemental
exhibits.
3.
Protection of Customer Data.
SFDC will maintain appropriate administrative, physical, and technical safeguards for protection
of the security, confidentiality and integrity of Customer Data, as described in the Security, Privacy and Architecture for Non-GA
Services Offered Under The Unified Pilot Research Agreement at
https://www.salesforce.com/company/legal/agreements/
. Those
safeguards will include, but will not be limited to, measures designed to prevent unauthorized access to or disclosure of Customer
Data (other than by Customer or Users). The terms of the Data Processing Addendum to the Unified Pilot Research Agreement at
https://www.salesforce.com/company/legal/agreements/
(“
UPRA DPA
”) are hereby incorporated by reference and shall apply to
the extent Customer Data includes Personal Data, as defined in the UPRA DPA. To the extent Personal Data from the European
Economic Area (EEA), the United Kingdom and Switzerland are processed by SFDC, the Standard Contractual Clauses shall apply,
as further set forth in the UPRA DPA. For the purposes of the Standard Contractual Clauses, Customer and its Authorized Affiliates
(as defined in the UPRA DPA) are each the data exporter, and Customer's acceptance of this Agreement shall be treated as its
acceptance of the Standard Contractual Clauses and appendices.
4.
External-Facing Services
. To the extent applicable to the Covered Services, Customer will comply with, and be responsible for
Users’
compliance
with,
SFDC’s
Acceptable
User
and
External-Facing
Services
Policy
at
https://www.salesforce.com/company/legal/
, and be solely responsible for complying with applicable law in any use of cookies or
other tracking technologies on such websites.
5.
Non-SFDC Applications.
Access to and use of Non-SFDC Applications shall be governed by the applicable sections of the
Customer’s MSA for the corresponding GA Service and any applicable Documentation.
6.
License Granted by Customer.
The license to host, copy, transmit and display Customer Data and any Non-SFDC Applications
set forth in the MSA governing the use of GA Services shall apply to Customer Data or any Non-SFDC Application submitted or
provided to SFDC (in the case of a Non-SFDC Application), for use with the Covered Services. SFDC represents and warrants that
it has measures in place as described in the Documentation to prevent sharing of Customer Data with other customers, unless
authorized to do so in writing by Customer. With respect solely to the Data Sciences Program, (i) Customer acknowledges that
SFDC may access Customer Data submitted to the Covered Services in connection with the Data Sciences Program for the purpose
of training and improving the Covered Services and any other of SFDC’s current and future features, products and/or services; and
(ii) Customer unconditionally grants to SFDC a perpetual, irrevocable, non-exclusive, worldwide, royalty-free, license to use
Customer Data to perform and compile analyses of the Customer Data for use and incorporation into current and future products or
services.
7.
Proprietary Rights.
Subject to the limited rights expressly granted under this Agreement, SFDC and its licensors reserve all rights,
title and interest in and to the Covered Services (including reports, data, assessments, analyses or compilations of Customer Data,
collected by, derived from, created by or returned by the Covered Services, including any derivative works thereof), including all
related intellectual property rights. No rights are granted to Customer hereunder other than as expressly set forth herein. Subject to
the limited licenses granted herein, SFDC acquires no right, title or interest from Customer or its licensors under this Agreement in
or to Customer Data, Non-SFDC Applications or program code.
8.
Feedback and Training.
Customer agrees to provide ongoing feedback to SFDC regarding the Covered Services. SFDC shall have
a royalty-free, worldwide, irrevocable, perpetual license to use and incorporate into the Covered Services and GA Successor
Services any suggestion, enhancement request, recommendation, correction or other feedback provided by Customer or Users,
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relating to the operation of the Covered Services and GA Successor Services for use by SFDC and users of its offerings.
At SFDC’s
reasonable request, Users shall participate in training at no charge.
9.
Protection of Confidential Information.
Information that is disclosed by one party (the “
Disclosing Party
”) to the other party
(the “
Receiving Party
”) in connection with this Agreement that is identified as confidential or that would reasonably be understood
to be confidential based on the nature of the information or the circumstances surrounding its disclosure, is Confidential Information
of the Disclosing Party. The Covered Services and all information provided or disclosed to Customer relating to the Covered
Services is Confidential Information of SFDC and the Customer Data is Confidential Information of the Customer. The Receiving
Party shall use the same degree of care to protect such Confidential Information that it uses to protect the confidentiality of its own
confidential information of like kind (but in no event less than reasonable care) (i) not to use any Confidential Information of the
Disclosing Party for any purpose outside the scope of this Agreement, and (ii) except as otherwise authorized by the Disclosing
Party in writing, to limit access to Confidential Information of the Disclosing Party to those of its and its affiliates’ Users, and other
employees, contractors and agents who need such access for purposes consistent with this Agreement and who have signed
confidentiality agreements with the Receiving Party containing protections no less stringent than those herein. The Receiving Party
may disclose Confidential Information of the Disclosing Party if it is compelled by law to do so, provided the Receiving Party gives
the Disclosing Party prior notice of such compelled disclosure (to the extent legally permitted) and reasonable assistance, at the
Disclosing Party's cost, if the Disclosing Party wishes to contest the disclosure. If the Receiving Party is compelled by law to
disclose the Disclosing Party’s Confidential Information as part of a civil proceeding to which the Disclosing Party is a party, and
the Disclosing Party is not contesting the disclosure, the Disclosing Party will reimburse the Receiving Party for its reasonable cost
of compiling and providing secure access to such Confidential Information. Confidential Information does not include any
information that (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party, (ii)
was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the
Disclosing Party, (iii) is received from a third party without breach of any obligation owed to the Disclosing Party, or (iv) was
independently developed by the Receiving Party.
10.
Term.
This Agreement shall commence on the Effective Date and will remain in effect unless terminated in accordance with the
section entitled “Termination and Notices”. Notwithstanding the foregoing, Customer’s right to use any particular Non-GA Service
and/or Non-GA Software under this Agreement will commence on the date SFDC makes such Non-GA Service and/or Non-GA
Software available to Customer, and will end on the earlier of (a) the date the applicable GA Successor Service and/or Non-GA
Software becomes generally available, or (b) termination in accordance with the section entitled “Termination and Notices”. At the
time of termination, the Customer shall destroy all copies of Non-GA Software. As a result of the Customer’s participation in Data
Science Programs and the grants given by the Customer under this Agreement, SFDC may develop Non-GA Services or GA
Services utilizing Customer Data which may be made available beyond the Term.
11.
Termination and Notices.
Either party may terminate this Agreement at any time without cause upon thirty (30) days’ written
notice to the other. Either party may terminate Customer’s right to use any particular Covered Service by providing written notice
(email acceptable) of such termination to the other party; the notifying party will endeavor to provide such notice thirty (30) days
before the termination date. Notices to SFDC will be addressed to the applicable SFDC entity as set forth in Section 17 (SFDC
Contracting Entity, Notices, Governing Law, and Venue) below. Notices to Customer will be addressed to the system administrator
designated by Customer. If requested by SFDC in connection with any such termination, Customer will cooperate reasonably with
SFDC to disable the Non-GA Service and/or Non-GA Software.
12.
Customer Responsibilities.
Customer is responsible for all activities that occur in User accounts and for Users' compliance with
this Agreement and for use of the Covered Services in accordance with the terms of the MSA. For the avoidance of doubt the
sections entitled “Customer Responsibilities” and “Usage Restrictions” in the MSA shall apply to the Covered Services.
13.
Third-Party Infrastructure and Platforms
. Customer acknowledges and agrees that the infrastructure used by SFDC to host
Customer Data submitted to the Covered Services may be provided by a third-party hosting provider, such as, for example, Amazon
Web Services, Inc.
14.
No
Warranty
. THE COVERED SERVICES ARE PROVIDED “AS-IS,” EXCLUSIVE OF ANY WARRANTY WHATSOEVER
WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE. SFDC DISCLAIMS ALL IMPLIED WARRANTIES,
INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE OR NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE
LAW. SFDC DISCLAIMS ALL LIABILITY FOR ANY HARM OR DAMAGES CAUSED BY ANY THIRD-PARTY HOSTING
PROVIDERS. The Covered Services may contain bugs or errors. Any participation in or use of the Covered Services is at
Customer’s sole risk. Customer acknowledges that SFDC may discontinue the Covered Services at any time in its sole discretion,
and may never make an applicable GA Successor Service available.
15.
No Damages.
IN NO EVENT SHALL SFDC HAVE ANY LIABILITY HEREUNDER TO CUSTOMER FOR ANY DAMAGES
WHATSOEVER, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR
CONSEQUENTIAL DAMAGES, OR DAMAGES BASED ON LOST PROFITS, DATA OR USE, HOWEVER CAUSED AND,
WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, WHETHER OR NOT CUSTOMER
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES
UNLESS SUCH DISCLAIMER OF LIABILITY IS NOT
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ENFORCEABLE UNDER APPLICABLE LAW IN WHICH CASE SFDC’S LIABILITY WITH RESPECT TO THIS
AGREEMENT SHALL NOT EXCEED $1,000.00.
16.
Relationship to Other Agreements.
Customer may be or become entitled to receive access to other SFDC services or the GA
Successor Service under a separate agreement with SFDC. In such case, that separate agreement will govern Customer’s access to
the other SFDC services or the GA Successor Service, but will not govern Customer’s access to the Covered Services accessed via
the Covered Services, except as otherwise noted in this Agreement.
17.
Assignment.
Customer may not assign any of its rights or obligations hereunder, whether by operation of law or otherwise, without
the prior written consent of SFDC (not to be unreasonably withheld).
18.
SFDC Contracting Entity, Notices, Governing Law, and Venue.
The
SFDC entity entering into this Agreement, the address to
which Customer should direct notices under this Agreement, the law that will apply in any dispute or lawsuit arising out of or in
connection with this Agreement, and the courts that have jurisdiction over any such dispute or lawsuit, depend on where Customer
is domiciled.
For Customers domiciled in North or South America
If Customer is
domiciled in:
The SFDC entity
entering into this
Agreement is:
Notices should be addressed to:
Governing law is:
Courts with exclusive
jurisdiction are:
Any country other
than Brazil or
Canada
Salesforce, Inc. (f/k/a
salesforce.com, inc.), a
Delaware corporation
Salesforce Tower, 415 Mission
Street, 3rd Floor, San Francisco,
California, 94105, U.S.A., attn:
VP, Worldwide Sales Operations,
with a copy to attn: General
Counsel
California and
controlling United
States federal law
San Francisco,
California, U.S.A.
Brazil
Salesforce Tecnologia
Ltda.
Av. Jornalista Roberto Marinho,
85, 14º Andar - Cidade Monções,
CEP 04576-010 São Paulo - SP
Brazil
São Paulo, SP, Brazil
Canada
salesforce.com Canada
Corporation, a Nova
Scotia corporation
Salesforce Tower, 415 Mission
Street, 3rd Floor, San Francisco,
California, 94105, U.S.A., attn:
VP, Worldwide Sales Operations,
with a copy to attn: General
Counsel
Ontario and
controlling Canadian
federal law
Toronto, Ontario,
Canada
For Customers domiciled in Europe, the Middle East, or Africa
If Customer is
domiciled in:
The SFDC entity
entering into this
Agreement is:
Notices should be addressed to:
Governing law is:
Courts with exclusive
jurisdiction are:
Any country other
than France,
Germany, Italy,
Spain, or the
United Kingdom
SFDC Ireland Limited, a
limited liability company
incorporated in Ireland
Salesforce UK Limited, Floor 26
Salesforce Tower, 110
Bishopsgate, London, EC2N 4AY,
United Kingdom,attn: VP, Sales
Operations, with a copy to attn.:
Legal Department - Salesforce
Tower, 60 R801, North Dock,
Dublin, Ireland
England
London, England
France
salesforce.com France, a
French S.A.S company
with a share capital of
37,000 €, registered with
the Paris Trade Registry
under number 483 993
226 RCS Paris,
Registered office: 3
Avenue Octave Gréard,
75007 Paris, France
Salesforce UK Limited, Floor 26
Salesforce Tower, 110
Bishopsgate, London, EC2N 4AY,
United Kingdom, attn: VP Sales
Operations, with a copy to attn.:
Legal Department - Service
Juridique, 3 Avenue Octave
Gréard, 75007 Paris, France
France
Paris, France
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Germany
salesforce.com Germany
GmbH, a limited liability
company, incorporated in
Germany
Salesforce UK Limited, Floor 26
Salesforce Tower, 110
Bishopsgate, London, EC2N 4AY,
United Kingdom, attn: VP, Sales
Operations, with a copy to attn.:
Legal Department - Erika-Mann-
Strasse 31-37, 80636 München,
Germany
Germany
Munich, Germany
Italy
salesforce.com Italy
S.r.l., an Italian limited
liability company having
its registered address at
Piazza Filippo Meda 5,
20121 Milan (MI), VAT /
Fiscal code n.
04959160963
Salesforce UK Limited, Floor 26
Salesforce Tower, 110
Bishopsgate, London, EC2N 4AY,
United Kingdom, attn: VP Sales
Operations, with a copy to attn.:
Legal Department
Italy
Milan, Italy
Spain
Salesforce Systems
Spain, S.L., a limited
liability company
incorporated in Spain
Salesforce UK Limited, Floor 26
Salesforce Tower, 110
Bishopsgate, London, EC2N 4AY,
United Kingdom, attn: VP, Sales
Operations, with a copy to attn.:
Legal Department - Paseo de la
Castellana 79, Madrid, 28046,
Spain
Spain
Madrid, Spain
United Kingdom
Salesforce UK Limited, a
limited liability company
incorporated in England
Salesforce UK Limited, Floor 26
Salesforce Tower, 110
Bishopsgate, London, EC2N 4AY,
United Kingdom, attn: VP Sales
Operations, with a copy to attn:
Legal Department, Salesforce UK
Limited , Floor 26 Salesforce
Tower, 110 Bishopsgate, London,
EC2N 4AY, United Kingdom
England
London, England
For Customers domiciled in Asia or the Pacific Region
If Customer is
domiciled in:
The SFDC entity
entering into this
Agreement is:
Notices should be addressed to:
Governing law is:
Courts with exclusive
jurisdiction are:
Any country other
than Australia,
India, Japan, or
New Zealand
salesforce.com Singapore
Pte Ltd, a Singapore
private limited company
5 Temasek Boulevard #13-01,
Suntec Tower 5, Singapore,
038985, attn: Director, APAC
Sales Operations, with a copy to
attn: General Counsel
Singapore
Singapore
Australia or New
Zealand
SFDC Australia Pty Ltd
201 Sussex Street, Darling Park
Tower 3, Level 12, Sydney NSW
2000, attn: Senior Director,
Finance with a copy to attn:
General Counsel
New South Wales,
Australia
New South Wales,
Australia
India
salesforce.com India
Private Limited, a
company incorporated
under the provisions of
the Companies Act, 1956
of India
salesforce.com India Private
Limited
Torrey Pines, 3rd Floor,
Embassy Golflinks Software
Business Park
Bangalore Karnataka 560071,
India
India
Bangalore, India
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Japan
Salesforce Japan Co.,
Ltd. (f/k/a Kabushiki
Kaisha Salesforce.com), a
Japan corporation
1-1-3, Marunouchi, Chiyoda-ku,
Tokyo 100-0005, Japan, attn:
Senior Director, Japan Sales
Operations, with a copy to attn:
General Counsel
Japan
Tokyo, Japan
19.
Agreement to Governing Law and Jurisdiction.
Each party agrees to the applicable governing law above without regard to its
conflicts of laws rules, and to the exclusive jurisdiction of the applicable courts above.
20.
Third-Party Beneficiaries.
There are no third-party beneficiaries under this Agreement.
21.
Entire Agreement and Order of Precedence
. This Agreement constitutes the entire agreement between the parties, and supersedes
all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. No
modification, amendment, or waiver of any provision of this Agreement shall be effective unless in writing and signed by the party
against whom the change is to be asserted. In the event of any conflict or inconsistency among the following documents, the order
of precedence shall be: (1) any exhibit, schedule or addendum to this Agreement, (2) the body of this Agreement and (3) the
Documentation. Titles and headings of sections of this Agreement are for convenience only and shall not affect the construction of
any provision of this Agreement.
22.
Survival.
The following provisions: “Proprietary Rights,” “Protection of Confidential Information,” “Customer Responsibilities,”
“No Warranty,” “No Damages,” and “Relationship to Other Agreements” shall survive the termination of this agreement.
