Hi Joe
We're sorry about yesterday's billing error.
At 9:12 AM PT on Tuesday, a bug in our subscription renewal system
caused a duplicate charge on your account. We caught the issue at 10:47
AM and pushed a fix by 11:15 AM.
We've already issued a full refund to your original payment method. It
should appear within 3–5 business days. We've also added a $20 service
credit to your account.
This shouldn't have happened. We've added an additional validation step to
our billing pipeline to prevent this from occurring again.
If you have any questions, reply directly to this email. Our team is standing
by.
— The Loop team
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Loop, Inc. · 42 Court Street, Floor 3, Brooklyn, NY 11201
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