EMILY DAVIS
Hotel Front Office
Manager
e.davis@email.com
(123) 456-7890
Orlando, FL
LinkedIn
EDUCATION
Bachelor of Science
Hospitality Management
Florida International
University
2013 - 2017
Miami, FL
SKILLS
Maestro PMS
Lightspeed POS
Booking.com Extranet
Guestline
Optii Keeper
Salesforce
SiteMinder
ResNexus
QuickBooks
Slack
WORK EXPERIENCE
Hotel Front Office Manager
Embassy Suites by Hilton
2022 - current
Orlando, FL
Increased guest satisfaction scores by 8% on post-stay
feedback forms by using Maestro PMS to speed up guest
check-out processes.
Trained staff on Guestline for quick room booking
management, expediting the average front desk check-in
time by 3 minutes.
Used Booking.com Extranet to provide real-time updates
across all booking platforms,
reducing instances of double
bookings by 41%.
Resolved all guest complaints within 9 minutes, helping the
hotel set a new standard for efficient problem resolution.
Shift Supervisor
Holiday Inn
2020 - 2022
Jacksonville, FL
Led a team of 8 front desk and housekeeping staff
members, ensuring smooth operations during peak hours
while maintaining a
94% guest satisfaction rating
throughout tenure.
Allocated tasks to workers on Optii Keeper, enabling them to
lower response times to clearing requests by 6 minutes.
Introduced QuickBooks for accurate invoicing, payroll, and
expense tracking, helping the Holiday Inn mitigate billing
errors by 37%.
Improved staff accountability with the help of ResNexus via
task tracking, decreasing service delay incidents by 22%.
Front Desk Clerk
Marriott International
2017 - 2020
Miami, FL
Leveraged Salesforce to track guest preferences,
growing
repeat bookings of Marriott International by 7.4%
.
Handled a minimum of 63 calls per shift, providing prompt
and professional responses to all guests and prospects.
Oversaw room reservations on SiteMinder, contributing to a
12% decline in overbooking errors.
Encouraged the use of Slack for communication during
weekly meetings, helping the housekeeping team shorten
their internal response times by 4 minutes.
