Julian Richen
www.richen.io / julian@richen.io / +1 (321) 439 7252
University of Central Florida graduate with a B.A. in IT, experienced in technology, security, privacy and Linux.
Skills
Software
Operating Systems (Fedora, RHEL, Ubuntu, macOS, Windows), Analytics (Tableau Server, Cloud,
Next),
CRM
(Salesforce),
Computing
(AWS,
GCP,
Azure),
API
(Postman,
Custom
Scripts),
Data
(Splunk), Containers (Podman, Docker, Kubernetes), Virtualization (QEMU, KVM, VMWare, Vir-
tualBox), Database (PostgreSQL, MySQL, Snowflake, and others), Web (NGINX, Caddy, Apache),
Workforce Management (UKG Workforce Central, UKG Dimensions) and others
Languages
Zig, C, Go, Python, SQL, Bash, Batch, HTML, CSS, JavaScript, Java, JSON, YAML, XML and more
Certifications
Salesforce
Platform
Administrator,
Salesforce
Certified
Associate,
Salesforce
Certified
AI
As-
sociate, Tableau Server Certified Associate, Tableau Desktop Specialist
Communication
English (native), French (spoken and limited written)
Experience
Salesforce Customer Success Manager, Signature Success
Feb 2025 – Present
To align with a new focus at Salesforce, transitioned to Customer Success Manager in Healthcare vertical, sup-
porting Tableau customers renewing from Tableau Premium Support into Signature Success.
Serving as a dedi-
cated resource to strategic contracts by orchestrating deliverables with our Success Architects, Success Guides,
Support
Engineers
and
Product
Management
teams.
Ensuring
customer
success
by
driving
product
adoption,
decreasing attrition, and assuring the health and stability of customer’s Salesforce investments.
Salesforce Technical Account Manager, Tableau Premium Support
Dec 2022 – Feb 2025
Began career at Salesforce as a Technical Account Manager and worked with Commercial, Financial and Health-
care customers under Tableau Premium Support. Partnered with customers to resolve technical issues, perform
environment health checks, and advise on product best practices.
Championed for product features, guided by
customer
use-cases
and
feedback.
Drove
product
adoption
and
trust
in
software
through
long-term
strategic
goals aligned with customers KPIs.
UKG Technical Account Manager, PLUS Support
Jan 2020 – Dec 2022
Worked in partnership to ensure operation of large retail, healthcare, and manufacturing accounts who rely on
UKG Workforce Central and UKG Dimensions to manage their
workforce.
Acted as
liaison to numerous teams
and
engineering
departments
while
also
providing
technical
and
troubleshooting
support
for
a
variety
of
UKG
products.
Proficient in timekeeping, scheduling, accruals, attendance, analytics, archiving, and more.
UKG Technical Support Engineer, PLUS Help Desk / Nike WFM System Analysts
Aug 2018 – Jan 2020
Started my professional career as a Technical Support Engineer on the Plus Help Desk team. Gained experience
with UKG Workforce Central and UKG Dimensions while troubleshooting customer issues and providing break/fix
solutions.
Education
University of Central Florida
May 2018
Graduated with a Bachelor in Information Technology.
Projects
CSM Signature Documentation (Salesforce / Tableau)
Created and regularly contributed to Signature Resources documentation utilized by our hundreds of TAMs and
CSMs in Tableau Premium Support and Salesforce Signature Success.
This is providing up-to-date documenta-
tion and references to commonly used resources within the organization.
Snorkel (UKG)
Application monitoring, log analysis, alerts, and troubleshooting tools developed in Splunk to support high im-
pacting performance issues for PLUS Support customers.
Initially developed while working as a Technical Sup-
port Engineer and further enhanced upon joining the PLUS Support team as TAM.